Mining Technology Training, Change Management & Support Services
Training, Change Management & Mentoring Delivered by Experienced Miners
Generic training and change managment often fails the "real-world" test because itâs delivered in a vacuum by instructors who have never managed a shift. At MTS, we believe that for technology to deliver ROI, your team needs to master it in the context of your specific pit, your specific fleet, and your specific production goals.
We don't do "off-the-shelf" slide decks. Our training is delivered by mining veterans who have managed high-pressure pits and sat in the dispatcher's chair. These same experts provide parallel mentoring and change management, ensuring your technology delivers long-term results rather than just short-term adoption.
Specialised for your Mining Technologies
Our bespoke programs focus on the mission-critical technologies that drive modern mining including:
Fleet Management Systems (FMS): Optimising haul cycles, reducing queuing, and ensuring data integrity from the source.
Asset Health: Moving beyond reactive maintenance by training your team to interpret real-time machine health data before a failure occurs.
High-Precision Guidance for Loading, Dozing and Drilling (HPGPS): Precision drilling, loading, and grading through advanced GPS and machine guidance integration.
Business Intelligence for Mining: We train you how to plug in your BI tools such as Power BI into your mining databases. Enabling you to get up and running much more quickly with advanced reporting and dashboards.
Tailored Roles, Targeted Results
We don't just train "users"; we mentor specific use cases. Our comprehensive packages are customised for different roles within a mining operations:
Controllers & Dispatchers: Mastering the art of real-time optimisation, truck dispatching and shift management.
Operators & Pit Crews: Building confidence in the systems, helping to ensure compliance and realisation of the benefits that mining technology brings.
Supervisors: Bridging the gap between screen data and field reality to improve decision-making.
Mining Engineers & Geologists: Deep dives into how the systems can be leveraged for mine planning, reconciliation and ore control.
Site Administrators: Ensuring system stability, user management, and seamless back-end integration.
Maintenance Team including Reliability: Understanding how the rich asset health data can be harnessed to improve equipment reliability.
Click here to speak to one of the MTS team about how we can give your team a boost.
Mining Tech Support Built for the Pit, Not the Helpdesk
At MTS, we recognise that mining technology is uniquely complex, and the stakes of even minor bugs and data issues are incredibly high. Traditional mining software vendors often fall short when you need them most. Youâre either stuck in a faceless ticketing systemâwaiting days for a responseâor youâre paired with a support agent who has never stepped foot on a mine site and doesn't understand the urgency of your production targets.
We bridge the gap where traditional vendors and internal resources struggle. We donât just offer generic troubleshooting; we provide a dedicated layer of bespoke, mining-fluent support. From Fleet Management system glitches to High Precision GPS ore control issues to Asset Health data challenges, we are there to help.
Why MTS is Different:
No Generic Ticketing: Skip the "Level 1" gatekeepers. You speak directly to experts who prioritise your uptime, not their ticket closure rates.
Deep Domain Expertise: We understand the nuances of ore bodies, fleet fragmentation, and pit-to-port workflows. You wonât have to explain your environment to usâwe already live it.
On-Demand Agility: We recognise that sometimes things canât be resolved remotely. We provide the timely, boots-on-the-ground perspective that busy onsite personnel simply don't have the bandwidth to maintain.
Risk Mitigation: Our experts guide smooth implementations to ensure you avoid the common pitfalls of budget overruns, massive reskilling burdens, and the cultural "change resistance" that kills new tech.
Stop settling for support that doesn't speak your language. Reach out here to speak to one of our expert mining technologists.
Why Choose MTS for your Mining Technology Needs?
At MTS, we bridge the gap between mining technology, people, and IT. Our experienced team of mining technologists is dedicated to empowering mines to enhance productivity, minimise waste, and optimise costs through the seamless integration of technology.
Why Choose MTS for your Mining Technology Needs?
At MTS, we bridge the gap between mining technology, people, and IT. Our experienced team of mining technologists is dedicated to empowering mines to enhance productivity, minimise waste, and optimise costs through the seamless integration of technology.